1. EMBARKATION POINT

   The passenger must check in at least 30 minutes before departure time. Otherwise, non-appearance of at least 15 minutes before departure maybe forfeited and will be considered as NO SHOW, will be charged 30% of the amount paid and rebooking fees shall apply.

2. RESERVATION TICKET VALIDITY

   Reservation ticket is valid only on the date and time of cut off. Rebooking a date before or after the trip will be charged additional 100.00.

3. CANCELLATION OF RESERVATION TICKET

   As a rule, confirmed and open tickets are non-refundable. Those who cancel before the departure shall have their ticket marked as OPEN TICKET processed at all terminals and booking offices which is valid only within 1 month from the original date of trip corresponding rebooking fee's shall apply.

4. REFUSAL OF ACCOMMODATION

   The Company reserves the right to refuse accomodation of any passenger for valid reasons. Explosives, flammable or obnoxious substance are prohibited from being loaded in the bus.

5. PETS ARE ALLOWED

   With complete papers, must be in cage and wearing diaper. Small to medium size only. 1 pet is allowed for each passenger.

6. LOST TICKET

   Lost tickets are good as CASH & shall not be replaced or refunded.

7. ACCOMPANYING CHILD

   One paying passenger is allowed to bring only one child with height 3 ft. and below, provided the child does not occupy a seat and upon payment of 50.00 CHILD TICKET.

8. BAGGAGE ALLOWANCE

   Each passenger is allowed a maximum of two (2) hand carried suitcase or an equivalent of a total weight not more than 20 kilograms, any items exceeding twenty kilograms will be paid. Any Large/bulky hand carry items that will impede the flow of passenger in case of an emergency will have to be stored at cargo compartment will be charged a minimum fee.

9. BAGGAGE LIABILITY

   The passenger assumes full responsibility for all hand carried baggages. The company reserves the right to hold all untagged baggages such as hand carried, Excess of Cargoes.

10. CANCELLATION OF TRIP

    In case of force mejeure or unavoidable circumstances, the management reserves the right to cancel the trip and/or change the date and time of departure without prior notice.

11. DELAYED DUE & CANCELLED SCHEDULE

    The company shall not be responsible for any commercial and/or personal looses due to delay or cancellation of scheduled trip because of unforseen circumatances.

12. INVALIDATION

    Alterations without proper signature of authorized company officer shall render this tiket invalid.

13. ACCEPTANCE OF CONDITION

    Upon purchase of this ticket, the passenger is presumed to have read, understood and accepted the terms and condition printed herein.

14. VENUE

    Parties expressly submit themselves only to the jurisdiction of the Courts of the City of Naga to the exclusion of all others any legal action arising out of this transaction .

15. Please do not lose this ticket. This will not be subject for replacement in event of loss.

IMPORTANT REMINDERS:

Passenger is solely responsible for complying with all laws, regulations, orders, demands and travel requirements. Carrier and/or its agent shall not be held liable for any aid or information given Passenger regarding such laws and travel documentation requirements.

1. Bicol Isarog may contact the card holder or the passenger through the contact details provided to further validate the reservation or to require presentation of the credit card used for payment.

2. Without prejudice to criminal prosecution under Republic Act No. 8484, Carrier may cancel a confirmed reservation or may remove from any trip any passenger if Carrier has reason to believe that a ticket(s) has been purchased using a fraudulent credit card.

3. Advance Seat Reservations services are non-refundable.

AGREEMENT:

By accessing www.bicolisarog.com and by purchasing bus tickets, it is understood that purchaser signifies his intention to be bound by all the terms and conditions as published in this website. Terms & Conditions Fare Rules and Refund Policy Conditions of Carriage

I have CLICKED, READ and AGREED to the Terms & Conditions, Bicol Isarog Travel Insurance, Conditions of Carriage and Fare Rules and Refund Policy relating to the selected fare(s)/premium where applicable.

I have reviewed my trip itinerary completely and therefore accept same as final.

I also agree that Bicol Isarog may deny me and/or any passenger(s) boarding in case of failure to comply with the foregoing requirement and I will hold Bicol Isarog free and harmless from all and any liability in this regard.